Frequently Asked Questions
Welcome to HVAC Masters Frequently Asked Questions page. Here you can find answers to commonly asked questions. If you have any other questions regarding billing or warranty, please feel free to contact HVAC Masters. We are here to help!
How Air Conditioners Work
Air conditioners perform two essential functions: heat removal and moisture removal. In Florida, where humidity levels are high, reducing humidity makes the air feel more comfortable at a given temperature. Warm indoor air is drawn up through the filter and passes over a very cold coil, where heat and moisture are removed.
Unless you are using an electronic air filter that requires a continuous stream of air, it’s more economical to set your unit’s fan on “auto” and use ceiling fans in occupied rooms.
Closing vents in unused rooms can create a pressure imbalance within the system, reducing the effectiveness of your cooling system. Increased pressure within the ducts can also cause duct leakage.
Increasing the temperature on your thermostat when you’re not using certain areas saves money. When the unit first turns on, it takes seven to ten minutes to reach maximum efficiency. Running the unit for longer periods after reaching peak efficiency is better for the system.
For optimal efficiency and moisture removal, it’s better for the air conditioner to run for longer periods. Short bursts of cooling do not allow the system to reach peak efficiency and can cause wear and tear due to frequent starting and stopping.
Air-conditioning systems are designed to move a specific amount of air throughout the house. Closing interior doors can increase air pressure in those rooms, forcing conditioned air out through cracks and drawing in unconditioned air, which reduces efficiency.
Warranty
Our one-year workmanship guarantee covers any issues related to the installation or repair work performed by HVAC Masters. If the work fails within one year from the date of installation, we will repair it free of charge.
The manufacturer’s warranty typically includes:
- 10-Year Warranty on Compressors: Covers defects in the compressor unit.
- 5-Year Warranty on Coils: Covers defects in the coil components.
Customers are responsible for registering their air conditioning units to ensure warranty coverage. We will be happy to guide you through the registration process. Contact us for assistance.
Failure to register your unit may result in the manufacturer not honoring the warranty. Additionally, some manufacturers offer the option to purchase extended warranty coverage for labor costs, which can also be affected by registration status.
Yes, in some instances, the manufacturer may offer an option to purchase an extended warranty that covers labor costs for repairs. Please check with the manufacturer or contact us for more details.
To file a warranty claim, contact HVAC Masters with your proof of purchase and warranty registration details. We will assist you in processing the claim with the manufacturer.
Routine maintenance services are typically not covered under warranty. However, regular maintenance is crucial for keeping your system in good working condition and ensuring warranty compliance. Contact us to schedule maintenance services.
Thermostats
Because heat rises, the upper level will require more cooling. To maintain a constant temperature, set both thermostats at the same temperature. To reduce energy costs, set the thermostat on the floor you are occupying to a comfortable level and the other higher. Reverse this process at night.
You will save money by increasing the temperature on your thermostat while you’re away. The belief that it takes more energy to cool the house back down than to maintain a constant temperature is a myth.
Running the air-handler fan continuously can cause air imbalances if interior doors are closed, especially in typical Florida homes with central air returns. Ensure doors are open or have sufficient undercuts to allow free airflow.
Using a programmable thermostat provides the greatest efficiency. It reduces the unit’s operating time during peak periods and increases run time during off-peak periods, allowing the unit to run more efficiently.
Choose the right programmable thermostat for your system type. Ask your service contractor about your system type and the suitable thermostat model. Then, decide on your programming needs:
- 5-2 Programming: Two schedules—one for weekdays and one for weekends.
- 5-1-1 Programming: Different schedules for Saturday and Sunday.
- Seven-Day Programming: Different settings for each day of the week.
Billing
You will receive your bill via email, SMS or in person which ensures prompt and secure delivery. If you prefer a physical copy be mailed to you, please let us know, and we can arrange for that.
We accept various payment methods, including credit/debit cards, electronic bank transfers, and checks. For more details or to set up a payment plan, please contact our billing department.
Yes, we offer financing options through several well-established banking institutions. Please refer to our Financing Solutions page for more information.
Yes, a late payment fee may be applied to overdue accounts. Please refer to the terms and conditions on your invoice or contact our billing department for specific details.
Yes, we understand that HVAC expenses can be significant. We offer flexible payment plans to accommodate your financial situation. Please contact us to discuss your options.
If you believe there is an error on your bill, please contact our billing department immediately. We will review your account and resolve any discrepancies promptly.
